FAQ's
Your delivery charge will be shown on your shopping basket
as you shop. All UK orders under 0.1kg will be £2.95. Orders over that upto 2kg will incur a delivery charge of £3.95. Orders
over 2kg will be charged at £5.00.
UK orders of £60.00 or more will be
delivered free of charge regardless of weight.
Overseas deliveries are all priced depending
on weight and destination. The price will be shown on your
shopping basket.
The vast majority of parcels are shipped by first class mail
or courier (depending on weight) within three working days.
Royal Mail aim to deliver more than 90% of First Class mail
by the next working day but this cannot be guaranteed. If
there is going to be a delay in you getting your order, due
to a stock shortage for example, we will contact you by e-mail.
If you have a deadline for delivery such
as a birthday, please give us a ring or e-mail so that we
can make sure you get it on time. Express (next day) deliveries
can be arranged with us by phone.
We are conscious of other “deadlines” during our
busiest periods such as St George’s Day, Christmas,
football/rugby tournaments and go out of our way to make sure
that all orders are sent in time. Express (next day) deliveries
can be arranged with us by phone.
Delivery aims for the rest of the world are as follows:
Western Europe 4-12 working days
Outside Europe 5-12 working days
Yes, you can pay by cheque or postal order if you are in the
UK and in British Pounds Sterling ONLY.
Use the shopping cart in the normal way
then opt to pay by cheque rather than credit card. The shopping
cart will work out your final total and you will be able to
print an invoice off. All cheques and postal orders should
be made payable to “The T-shirt Company”
Yes, you can order over the phone by giving us a ring on 0115
9679444. If you have shopped on line using our shopping cart
and opted to pay by cheque, likewise you can phone us with
your payment rather than sending a cheque if you prefer.
As long as you have given a valid e-mail address you will
receive an email confirmation when you place your order and
another one when the order is shipped.
Most orders are small enough to be sent by Royal Mail. Heavier
orders may be sent by courier.
Express Delivery orders can be sent Royal Mail Special Delivery
(next day by 1pm) by prior arrangement – give us a ring.
For standard first class mail or airmail delivery Royal Mail
ask us to allow up to 15 working days from the date of dispatch
for your parcel to arrive in the UK, rest of the world, 25
working days. Royal Mail will not class it as lost until after
these times.
Check all your email accounts, as we will contact you if there
is a delay in dispatch.
Do make sure that the parcel has not been 'attempted' by the
postman. They do not always leave cards for first class mail
which has been attempted so it is worth checking your depot
even if you don't have a card.
Check with your local post office to see if the parcel awaits
you there. Still no joy? Contact us and we'll soon sort it
out.
Ordering on-line with wearetheenglish.com is Safe and Secure.
When shopping online look out for the Padlock symbol or addresses
that start https:// on any page that is asking for credit
card details.
The secure server uses 128bit SSL Encryption. This is to encrypt
all data as it is transferred over the Internet. The secure
servers are situated on a standalone private network completely
isolated from other networks and connections. They have a
single resilient connection to the Internet, which is serviced
through dual dedicated ICSA compliant firewalls. The servers
are further secured through "server lock" protection,
with all credit card details encrypted through 3DES Encryption.
Visa, Switch, Mastercard, Delta, Solo and American Express.
A VAT receipt will be sent with the order. Our VAT number
is 859 7375 60. Customers outside the EU will not be charged
VAT.
We have a 30 day no quibble return and refund or replacement
policy. Should you wish to return unwanted goods please send
them back in their original condition for a refund. This will
not include postage costs. If the goods are faulty or we sent
them in error, we will offer the option of refund or replacement.
We want you to be completely satisfied with our service and
are eager to resolve any problems. Should you have a complaint
we will endeavour to respond within 3 working days. Please
contact us giving as much information as possible regarding
your order to help us sort out the problem quickly.
We can offer trade prices on many of our products. Contact
us for details.
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